The Maritime Hotel - New York

 

The Maritme.com has been receiving e mails meant for The maritime hotel in New York for a considerable time.

 

22nd November 2004

 

I spoke with James (a manager I am told at the Maritime Hotel ) today.

I had tried to speak to the general manager but gave up when groundhog day and speaking with uppity women and voicemail boxes became overwhelming.

 

We have been receiving sensitive mails containing not only info about clients (we are in the Middle East) but some with credit card numbers and expiry dates, and info about VIP and prominent guests and so I wanted to try and stem the flood of incoming mail as well as to alert them to the fact that someone somewhere was giving out the wrong e mail address.

 

James seemed to think it was my responsibility, and besides telling me categorically that no one in his organisation could be that inefficient (not my experience after receiving no reply from him or any of his colleagues to the e mails I have sent, or having left messages and not being called back, or making numerous calls to be given the haughty runaround) and that obviously it was my fault that I was receiving e mails at my own domain. If I switched off my catchall at our server, then I could miss the e mails of our clients who may make a spelling mistake to one of our employees.

 

I am appalled that our concern on behalf of their clients security should be so much more than their own. I do hope that neither James, or Patricia or Tiffany are totally representative of the level of care to be expected from all of the management and staff at the Maritime Hotel in New York.